These Billing Terms and Conditions govern payment processing, authorizations, charges, and billing practices for purchases made through the Nordalight website. By placing an order, you agree to these billing terms.
1. Accepted Payment Methods
We accept major credit cards, debit cards, and other secure payment methods displayed at checkout. Available payment options may vary by location and device. All payments are processed through secure third-party payment processors. We do not store full card numbers.
2. Pricing and Currency
All prices are displayed in the checkout currency and do not include shipping, handling, or applicable taxes unless explicitly stated. Prices may change without notice. The price charged is the price shown at the time the order is submitted.
3. Authorization and Verification Holds
An authorization or verification hold may be placed on your payment method at the time of order to confirm available funds and risk screening. Authorization holds are temporary and are not final charges. Release timing is controlled by your financial institution.
4. Charge Timing
Payment charges are captured when an order is approved for fulfillment. Depending on processor workflow, charges may occur at order confirmation or at shipment. Split shipments may result in multiple captures that together do not exceed the total authorized order amount.
5. Taxes
Applicable sales tax is calculated at checkout based on shipping destination and current tax rules. We collect and remit sales tax where legally required.
6. Billing Accuracy and Corrections
We reserve the right to correct billing or pricing errors. If a billing error occurs, we may issue a refund, adjust the charge, or request authorization for the corrected amount before fulfillment.
7. Failed or Declined Payments
Orders with failed or declined payment authorization may be delayed or canceled. We are not responsible for delays caused by payment authorization failures.
8. Refunds
Refund processing time is typically 5–10 business days after return inspection and approval, depending on the payment provider.
9. Duplicate Charges and Processing Errors
If you believe you were charged more than once for the same order, you must notify us promptly with your order number and billing details. Verified duplicate charges are corrected through refund.
10. Fraud Prevention and Verification
We reserve the right to verify billing and identity information, request additional documentation, delay fulfillment, or cancel orders where fraud risk indicators are present.
11. Chargebacks and Payment Disputes
Customers are encouraged to contact Nordalight support first so we can resolve billing issues quickly before initiating a payment dispute.
12. No Subscription Billing
Purchases on this website are one-time transactions unless a subscription program is explicitly offered and accepted at checkout.
13. Policy Updates
These Billing Terms may be updated periodically. Updated versions are effective when posted. Continued purchase constitutes acceptance of the current version.
14. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days